JoAnna

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Customer Service – The Secret Ingredient to Boost Profits and Retain Customers

In today’s competitive business landscape, customer service has emerged as a critical differentiator. It’s not just about being polite or responsive; it’s about understanding your customers’ needs, exceeding their expectations, and making them feel valued. A well-executed customer service strategy can significantly increase profits, retain existing customers, and attract new…
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Sales and Use Tax

In most industries that provide services, sales and use tax isn’t typically applied. However, in the majority of sectors that focus on sales, such as retail, sales and use tax becomes relevant. This form of taxation falls under the jurisdiction of each state’s Department of Revenue Services, who sets the…
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Non-Profits: Don’t Lose Your Non-Profit Status

Non-profit organizations typically have a mandate to serve the public good, and as such, they are exempt from paying taxes. There is, however, a caveat. These organizations must continuously meet set eligibility criteria to maintain their financial and tax-exempt status. The reality is so many non-profit organizations risk losing their…
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